Case Study: Large Telecom Provider achieves 76,000 hours saved over two years with Narrative Science's Quill

A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG

The Large Telecom Provider’s CFO wanted to automate finance reporting to cut costs and free up staff time. They engaged Narrative Science to explore Natural Language Generation and used Narrative Science’s Quill platform to assess and target reporting processes for automation.

Narrative Science ran an on-site value-assessment, identified roughly 25 high-ROI reports for year one, and deployed Quill to automate them—delivering an estimated 76,000 FTE hours saved over two years (about 29,000 hours in year one), a 10–15× increase in report scale, and consistent metrics and voice across the finance organization. Narrative Science’s solution accelerated reporting, improved consistency, and enabled the team to focus on higher-value work.