Case Study: University Federal Credit Union speeds up branch account opening with Narmi Staff-Led

University Federal Credit Union cuts account opening time by 50% with Narmi

University Federal Credit Union (UFCU) faced a slow and inconsistent in-branch account opening process that took staff 20-30 minutes per application and varied across its 31 locations. To address this challenge and growing fraud risk from its expansion into new markets, UFCU partnered with Narmi to implement its staff-led digital account opening solution.

Narmi provided a unified platform that streamlined the application process and integrated the Alloy identity verification tool. This solution reduced account opening time by more than 50%, bringing it down to around 12 minutes. The rollout, which started with a pilot, was successfully expanded to all branches and over 200 staff members. Narmi also delivered more than 10 custom enhancements to fit UFCU's specific workflows, resulting in immediate staff efficiency gains and a stronger foundation for fraud prevention.

University Federal Credit Union