Case Study: Greater Alliance Federal Credit Union achieves exponential growth with Narmi

Greater Alliance Federal Credit Union experiences exponential growth with Narmi’s digital account opening and digital banking platform

Greater Alliance Federal Credit Union (GAFCU), a New Jersey-based credit union with about $237M in assets, needed a more modern digital banking experience that could integrate cleanly with its Corelation KeyStone core. The institution was looking to improve remote membership growth, reduce fraud, and relieve back-office friction, while replacing a lengthy digital account opening process and an underperforming member engagement experience. To address these needs, GAFCU turned to Narmi for Consumer Digital Banking, Digital Account Opening, and an Admin Platform.

Narmi delivered a deeply integrated solution with Corelation KeyStone via KeyBridge, connecting real-time alerts, instant-account verification, bill pay, member-to-member payments, and mobile deposits. With Narmi’s streamlined account opening flow, GAFCU cut application time to about 2 minutes and 13 seconds, increased digital account opening volume by over 300% in the first month, and achieved 100% account funding through flexible initial funding options. Narmi also helped boost engagement, driving external ACH transfers from about 25 per month to over 100 per day, while reducing fraud and improving staff efficiency through a more intuitive admin experience.

Greater Alliance Federal Credit Union

Glenn Guinto

CEO & President