Case Study: Freedom Credit Union achieves future-proof, mobile-first digital banking with Narmi

Freedom Credit Union Future Proofs Digital Banking with Narmi

Freedom Credit Union, a $1.1 billion credit union serving ~70,000 members in Pennsylvania, needed to replace a limited digital provider and make mobile-first banking central to its strategy. Freedom partnered with Narmi to deliver industry-leading mobile banking, online banking, digital account opening, and an administrator platform, with deep integration expertise for Symitar Episys (using SymXchange) to support a growing, digitally demanding membership.

Narmi implemented a cloud-hosted, mobile-first platform with real-time SymXchange core integration, a feed-style mobile experience, the Narmi Application Framework for rapid custom features, automated digital account opening, refer-a-member functionality, and role-based admin controls. The solution enabled accounts to be booked and funded in 2 minutes 13 seconds, eliminated member-facing downtime during core processing, and boosted engagement—4.9 App Store rating, SMS notifications up 60%, A2A transfers up 78%—while reducing call-center workload and driving higher deposits and retention. Narmi provided the technology and operational controls to future-proof Freedom’s digital banking.

Freedom Credit Union

John King

President and Chief Executive Officer