Case Study: Clark County Credit Union streamlines account opening with Narmi’s staff-led solution

Clark County Credit Union opens 1,700 accounts in 2 months with Narmi

Clark County Credit Union (CCCU) faced significant challenges with a slow and highly manual account opening process. This led to operational inefficiencies, member dissatisfaction, and delays in verification that could stretch for weeks. Seeking a more streamlined solution, CCCU partnered with vendor Narmi to implement its staff-led digital account opening solution, Narmi Grow.

Narmi's solution transformed CCCU's process by integrating automated identity verification via Alloy and enabling extensive customization through Narmi Functions. The results were immediate and impactful: in the first two months, over 1,700 new accounts were opened, with staff-led applications achieving an 84% completion rate. The time staff spent on verification tasks was reduced by up to 75%, and 13 custom features were deployed in a matter of days, drastically improving efficiency and member satisfaction.

Clark County Credit Union