Case Study: Arrowhead Credit Union transforms account opening and reduces fraud with Narmi

Arrowhead Credit Union Transforms Account Opening Experience for Members and Staff with Narmi

Arrowhead Credit Union, a $2.2B credit union based in Rancho Cucamonga, CA, needed a better online account opening experience. Its previous platform struggled with real-time fraud detection, required heavy manual review, and created a frustrating application process with low completion rates and limited mobile accessibility. Arrowhead turned to Narmi and its Digital Account Opening solution to improve both member acquisition and staff efficiency.

With Narmi, Arrowhead implemented automated identity decisioning and real-time fraud checks through Alloy, reducing fraudulent accounts to almost 0% and eliminating much of the manual review burden. The new experience increased completion rates to 75%, helped Arrowhead onboard about 700 more members per month, and delivered an 81-business-day implementation timeline.

Arrowhead Credit Union

Theresa Hainsworth

VP of Operations