Case Study: J4 Automotive achieves paperless efficiency and saves time and money with NAPA TRACS

J4 Automotive - Customer Case Study

J4 Automotive, a full-service shop in East Helena, Montana led by Kit Johnson (NAPA ASE National Technician of the Year), faced the burden of handwritten repair orders and mountains of paper records. To solve this, J4 adopted the NAPA TRACS shop management system in 1995 to replace manual invoices with PC-based software and streamline recordkeeping.

By implementing NAPA TRACS, J4 went virtually paperless: customer records and vehicle histories are available with a click, technicians see highlighted notes on return visits, email reminders and reports are generated automatically, and printer-paper costs are reduced. The switch saved time and money, improved workflow and customer service, and J4 praises NAPA TRACS’ quick, courteous support when issues arise.

J4 Automotive

Kit Johnson

Owner