Case Study: Defined Physical Therapy achieves faster insurance claim processing with Nanonets

Defined Physical Therapy cuts claim processing time 85% with Nanonets

Defined Physical Therapy Network, a physical therapy practice, faced the challenge of manually processing over 60,000 CMS-1500 insurance claim forms received annually via fax and email. This labor-intensive process required staff to spend approximately 11 minutes per claim on data entry, consuming the equivalent of two full-time employees and leading to errors and billing delays. To solve this, they turned to Nanonets for automation.

Nanonets implemented an autonomous AI agent that ingested claims from Gmail and Google Drive, automatically extracting all necessary fields using AI OCR, post-processing the data, and exporting it directly to the clinic's CRM. This solution reduced processing time by 85%, cutting it from 11 minutes to just 1.25 minutes per claim. The automation saved Defined Physical Therapy $78,000 annually, eliminated the need for two full-time staff dedicated to the task, and achieved a cumulative five-year savings of $390,000.

Defined Physical Therapy Network