Case Study: Cisco Systems enhances portal search experience with Nam Technologies

Business Analysis for enhancing search engine experience on the portal

Cisco Systems needed help improving search experience across its global portal, especially as web pages were migrated to Adobe CQ5 and search results had to remain relevant and easy to find. Nam Technologies provided business analysis services in an agile Scrum environment, working alongside Cisco’s cross-functional teams to assess impact, gather feedback, and support search engine optimization initiatives.

Nam Technologies helped Cisco by managing UAT, tuning search relevancy with technical teams, analyzing metadata and web pages using Microsoft FAST, creating Cross Functional Information Boxes (xIBs), and preparing stakeholder reports through OBIEE. The team also coordinated regular updates, documented processes and change risks, and helped improve search findability and user experience across cisco.com, delivering dependable support over a six-sprint project.

Cisco Systems