Case Study: GCA Telecom centralizes backups and saves one hour per day with NAKIVO Backup & Replication

NAKIVO Helps Telecommunication Service Provider Centralize their Environement

GCA Telecom, a long-standing telecommunications provider in El Salvador serving over 2,000 customers, faced fragmented backup processes across ten physical servers and multiple sites. Critical services (billing, VOIP, email, hosting) and regulatory retention requirements made fast, reliable recovery essential. The IT team spent excessive time babysitting backups, experienced long backup windows and occasional failures, and wanted to virtualize and centralize backups on their existing Synology NAS.

Installing NAKIVO Backup & Replication on the Synology NAS gave GCA Telecom centralized, scheduled forever-incremental VM backups, offsite VM replication, and easy recovery points. Backup windows shrank (full protection now takes about three hours), administration time dropped by at least one hour per day, and the company reduced physical servers from ten to three—saving energy, space, and staff time while meeting retention and availability requirements.

GCA Telecom

Jose Belarmino Jaime

Executive Director