Case Study: City of Burnaby achieves real-time workforce visibility and improved decision-making with Nakisa Hanelly

Nakisa helped City of Burnaby optimize organizational design and HR data management for municipal workforce development

The City of Burnaby, a large municipality in Greater Vancouver with over 3,000 employees serving 200,000 residents, needed better visibility into its organizational structure. Legacy systems forced manual, hard-to-maintain org charts, produced out-of-date or inaccurate information, hindered communication, and made planning for future growth difficult.

Nakisa Hanelly’s org charting and org design solution, integrated with SAP, provided a centralized, real-time view of the organization with role-based security and city-wide portal access. The implementation improved data quality, sped decision-making, enabled “what-if” scenario planning, and delivered up-to-date workforce visibility across departments.

City of Burnaby

Rick Earle

Project Director