Case Study: Burlington Coat Factory achieves reduced downtime and consolidated IT monitoring with Nagios

National Retail Chain Sees Increased Value, Reduced Down Time By Implementing Nagios

Burlington Coat Factory, a national retail chain with more than 433 stores and 20,000+ employees, faced fragmented, "home grown" monitoring scripts that hindered rapid identification of retail trends, efficient merchandise allocation, and timely response to customer needs. The company sought a comprehensive, budget‑responsible solution to consolidate monitoring across heterogeneous operating systems, integrate service/process checks, and provide timely notifications to reduce mean time to repair — and turned to Nagios for enterprise monitoring.

Nagios was implemented as the central monitoring solution using a rapid application development and deployment (RADD) approach, enabling BCF to focus on global concerns first. With Nagios, Burlington Coat Factory now monitors over 1,700 hosts and 3,000 services, achieving consolidated cross‑platform visibility, faster incident notification and repair, reduced downtime, and ongoing identification of additional Nagios use cases across the IT team.

Burlington Coat Factory