Case Study: Vienna Tourism Department improves traveler experience with Nagarro

Vienna Tourism Department boosts app ratings to 4.8 on the App Store with Nagarro

The Vienna Tourism Department sought to modernize its "ivie" City Guide app, which was plagued by an outdated architecture, bugs, and frequent crashes, leading to a poor user experience. They engaged Nagarro to revamp the app, making it more personalized and user-friendly while adding new features.

Nagarro developed a native Android and iOS app that provides personalized itineraries based on a tourist's interests and geo-location. The solution included a new architecture, a CI/CD pipeline, and features like an audio guide and saved favorites. The revamped app achieved high user satisfaction, reflected in its 4.8 App Store and 4.6 Google Play Store ratings, and is scalable for future innovations.

Vienna Tourism Department