Case Study: SIXT Denmark achieves smarter customer engagement with Nagarro and Salesforce

SIXT Denmark cuts case handling time and saves 2 hours a week with Nagarro

SIXT Denmark, a branch of the global mobility company, sought to build a more connected and scalable Salesforce foundation to improve customer experience. Their challenges included fragmented customer data across systems and inefficient, manual service operations that struggled with increasing case volumes. They partnered with Nagarro to consolidate data and modernize their service platform.

Nagarro implemented a unified Salesforce ecosystem, creating golden customer profiles with Data 360 and embedding an AI-enabled Agentforce workspace for service teams. The solution automated key processes from damage case management to vehicle defleeting and sales operations. Results included a 50% reduction in system usage for damage cases, saved agent hours through automated reporting, faster case resolution, and increased processing capacity without added manpower. Nagarro helped SIXT Denmark achieve greater operational efficiency, scalability, and data-driven decision-making.

SIXT Denmark