Case Study: Palma Aquarium achieves AI-powered voucher automation with Nagarro

Palma Aquarium Marine Park automates 95% of reservations with Nagarro

Nagarro partnered with Palma Aquarium Marine Park, a popular marine center and tourist destination in Mallorca, to address a challenge with its manual voucher processing system. The park relied on a high volume of vouchers from numerous travel agencies and tour operators, each with its own format. This entirely manual process was slow, prone to errors, and threatened operational efficiency and the park's reputation, creating a need for an automated solution.

Nagarro implemented an AI-powered tool that automatically extracts data from various voucher formats, including PDFs, emails, and images. This solution integrated with the park's e-commerce platform to standardize data collection and add automated validation. The results were significant, with Nagarro's system enabling the processing of over 40 vouchers per minute and automating 95% of total reservations from 13 agencies, greatly improving operational efficiency and the visitor experience.

Palma Aquarium Marine Park