Case Study: a global automotive giant improves knowledge access for 400+ dealerships with Nagarro’s Gen AI solution

Global Automotive Giant scales knowledge access for 400+ dealerships with Nagarro

A global automotive giant headquartered in Europe partnered with Nagarro to overcome a challenge with its digital knowledge platform. The client needed to revamp its system to enable over 400 of its North American dealerships to quickly extract insights from a vast trove of unstructured documents. Their goals were to provide 24/7 information access without long wait times and to build a mechanism for query classification and sentiment analysis to enable continuous improvement.

Nagarro built a cost-efficient, serverless Generative AI-powered solution on AWS. It uses intelligent document processing and a global chatbot to understand natural language queries and deliver accurate, citation-based answers. The solution improved customer experience with faster, more accurate responses, reduced operational costs, and enhanced scalability. It also uses feedback to uncover trends and sentiments, allowing for continuous improvement and boosting user confidence in the system.