Case Study: a German automaker enhances after-sales service and boosts revenue with Nagarro's AI/ML solution

German Automaker transforms after-sales service across 49 markets with Nagarro

The client, a german automaker, sought to transform its after-sales service by upgrading its architecture to support operations across 49 markets and over 18 million vehicles. Their challenge was to create a unified digital solution with AI/ML capabilities for predictive maintenance and to provide data-driven insights to customers through a new app. They entrusted Nagarro with end-to-end product development to achieve this.

Nagarro re-engineered the platform's core functionalities to create a modular, future-ready architecture. The implemented AI/ML solution enabled proactive identification of after-sales needs and delivered insights through multiple channels. For the customer, this resulted in faster service times and real-time vehicle insights, while for the OEM, it boosted after-sales revenue through auto-generated demand predictions. Nagarro's solution significantly improved visibility into vehicle conditions and streamlined operations for partners.