Case Study: City of Atlanta reduces call volumes and speeds citizen support with Nagarro's ATL 311 AI Chatbot Assistant

City of Atlanta reduces call volumes and waits with Nagarro's ATL 311 AI chatbot

The City of Atlanta sought to improve the accessibility and responsiveness of its ATL 311 non-emergency services. To meet this challenge, they introduced an artificial intelligence chatbot and partnered with vendor Nagarro to test its usability, user acceptance, and integration.

Nagarro implemented a comprehensive testing solution focused on the chatbot's functionality, user experience, and scalability. This resulted in a significant reduction in call volumes, shorter waiting times, and faster processing of inquiries for the City of Atlanta, allowing residents to obtain information and make requests within minutes.

City of Atlanta