Case Study: Australia’s leading household goods retailer achieves omni-channel eCommerce growth with Nagarro

Australia’s Leading Household Goods Retailer boosts omni-channel sales across 80+ stores with Nagarro

The customer, a leading household goods retailer in Australia, faced the challenge of poor online sales and customer dissatisfaction due to a lack of eCommerce capabilities and an inferior content management system. Nagarro was chosen as a partner to implement a new, phased omni-channel strategy to address this.

Nagarro implemented a Hybris-based B2C eCommerce platform for web, store, and mobile. This solution offered a seamless customer experience with rich features like augmented reality and click and collect, which led to an exponential increase in sales for the retailer.