Case Study: an acute care solutions provider achieves 99% data backup SLA and lower IT costs with Nagarro IT infrastructure support

Acute Care Solutions Provider achieves 99% data backup SLA with Nagarro

The acute care solutions provider, a leading developer of technologically advanced medical testing equipment, faced challenges in managing its existing IT infrastructure. They needed a trusted partner to improve end-user experience through faster troubleshooting and incident resolution. Nagarro was selected to provide comprehensive IT infrastructure support services.

Nagarro implemented a full range of application and network support services, including managing data center and branch networks, backup and storage operations, and global database support. This solution delivered significant measurable impact: Nagarro proactively ensured a 99% data backup SLA, successfully upgraded legacy servers with minimal downtime, and consolidated SQL Server databases. This consolidation resulted in reduced SQL server licensing and server hardware costs for the client.