Case Study: a leading telecommunications company achieves faster, safer field maintenance with Nagarro's assisted reality solution

a leading telecommunications company cuts maintenance acceptance time to a quarter with Nagarro

A leading telecommunications company faced the challenge of maintaining high network availability and ensuring worker safety during complex, risky field maintenance on transmission masts. They partnered with Nagarro to develop a solution that would enhance productivity and provide real-time expert support to field engineers.

Nagarro implemented an assisted reality solution using Smart Glass, enabling field technicians to receive hands-free, step-by-step instructions and connect with remote experts via video call. This solution from Nagarro reduced the maintenance acceptance procedure time to a quarter of the original, significantly decreased errors, improved first-pass completion rates, and created safer working conditions.