Case Study: Oversee speeds up support investigations and reporting with n8n

Oversee cuts support ticket first response time by 50% with n8n

Oversee, a travel technology company formerly known as FairFly, faced operational bottlenecks where support and operations teams wasted significant time manually gathering context for investigations and generating reports from multiple disparate systems. This repetitive work slowed down customer-facing work and revenue generation. They needed a practical automation solution that could work across legacy systems and support incremental improvements without increasing headcount, leading them to the workflow automation platform n8n.

Using n8n as a workflow backbone, Oversee automated its investigation and reporting processes. The solution acts as a co-pilot for operations, using AI to assemble structured reports from various databases and generating reports from systems not on one platform. This resulted in a 50% reduction in first response time on tickets and compressed report generation from two weeks to just a few hours. The n8n platform has been adopted by about a third of the company, unlocking ambition and changing how teams think about automation.

Oversee