Case Study: Koralplay saves 616 hours per week with n8n

Koralplay automates 70% of payment support tickets with n8n

Koralplay, a software company providing back office solutions for the gaming and betting industry, faced a significant challenge with repetitive manual tasks. Their teams, especially in support, were spending excessive time on processes like handling payment-related tickets, which delayed responses and pulled focus from higher-value work. They needed a reliable way to automate these critical workflows without constantly relying on engineers for custom scripting, which led them to the workflow automation platform n8n.

By implementing n8n, Koralplay automated 70% of its payment support ticket handling. The n8n platform became the engine for numerous production workflows, including end-to-end automation of support tickets and daily reporting. This resulted in a massive time savings of 616 hours per week, the equivalent of 14 full-time employees. The automation led to faster customer responses, improved customer satisfaction, and allowed teams to focus on more engaging work, with n8n becoming critical infrastructure used daily by the majority of the company.

Koralplay