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29 Case Studies
Case Study: Icatu Seguros boosts broker quoting speed with n8n
A n8n Case Study
Icatu Seguros cuts quotation time from 5 minutes to under 40 seconds with n8n
Icatu Seguros, one of Brazil's largest insurers, faced a challenge as its brokers were hindered by a slow, desktop-dependent platform for generating quotes and accessing information. This created friction during client conversations, risking lost sales in a competitive market. To overcome this, Icatu partnered with technology vendor n8n and its partner ED to create a solution.
The solution was A.V.I., a WhatsApp-based virtual assistant powered by generative AI and orchestrated entirely through n8n workflows. This allowed brokers to get quotes and information instantly via their phones. The implementation reduced quotation time from ~5 minutes to under 40 seconds and served over 1,000 brokers daily. The project, built using n8n Enterprise, was completed in just seven weeks and went on to win prestigious innovation awards.
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