Case Study: Unbabel reduces management emails by 55% with n8n

How Unbabel reduced their number of management emails by 55% with n8n

Unbabel, a language operations platform, faced a challenge in managing translation workload spikes. Their Community Managers used a highly manual process to monitor multiple dashboards, lacking a streamlined way to be notified when a language pair was overwhelmed, which was time-consuming and inefficient. They turned to the n8n workflow automation platform to find a solution.

Using n8n, the team built a peak management system that automatically checks the translation backlog hourly. If an excess workload is detected, n8n sends a Slack alert to Community Managers and an email to available editors. This system, built quickly without dedicated engineering resources, reduced the number of necessary management emails by 55% and helped ensure translations were completed efficiently. n8n enabled Unbabel to implement this automated solution rapidly and achieve significant operational improvements.

Unbabel

Delphine Pessoa

Senior Product Data Scientist