Case Study: Delivery Hero saves 200 hours a month with n8n

Delivery Hero saved 200 hours/month with a single IT ops workflow

Delivery Hero, a global food delivery platform with over 53,000 employees, faced the challenge of handling 800 monthly employee account lockouts. Their IT team spent an average of 35 minutes manually restoring access for each request, leading to significant lost productivity. The company turned to n8n Enterprise to find an automated solution for this IT operations issue.

With the n8n platform, Delivery Hero implemented a single automated workflow that shifted the approval process to an employee's direct manager and used API calls to Okta, Jira, and Google to restore access. This n8n solution slashed the average lockout time from 35 to 20 minutes, saving the company 200 hours per month. The success inspired them to automate other manual processes like account offboarding.

Delivery Hero

Dennis Zahrt

Director of Global IT Service Delivery