Case Study: Tebra achieves ~$1M in new recurring revenue and 99% inbound inquiry coverage with N3

How a Healthcare Cloud Service Leader Leveraged N3 to Drive New Recurring Revenue + Master Technical Support

Tebra, a cloud-based medical technology platform supporting roughly 38,000 providers, needed a scalable way to qualify inbound sales leads, drive new recurring revenue, and provide end-to-end technical and billing support. They engaged N3 to act as the first point of contact across web, live chat, and phone using N3’s outsourced inside‑sales and technical support services.

N3 trained on Tebra’s offerings, qualified and routed leads to sales, and handled the majority of technical and billing inquiries. As a result, N3 helped generate about $1 million in new recurring revenue in the first year, provided 99% coverage of inbound inquiries, increased average deal size by ~30%, and achieved 170% of pipeline goals while exceeding lead-generation targets by 70%.

Tebra

Emily Novosel

Marketing Manager