Case Study: Resilient Business Systems achieves instant cross-platform remote support and business growth with N-able Take Control

Resilient Business Systems - Customer Case Study

Resilient Business Systems, a UK managed technology services provider, needed a single, reliable remote-support solution that worked across Windows, Mac, and Linux after struggling with multiple tools (Splashtop and various VNC products). Facing increased remote-work demands during the COVID-19 pandemic, the team sought a platform that would let them quickly connect to customer devices and integrate with their existing tools; they chose N-able’s Take Control (joining their existing use of N-able N-central and MSP Manager).

N-able implemented Take Control (formerly BeAnywhere), enabling one-click, in‑seconds remote sessions from N-central or the standalone Take Control app and using Take Control Plus for smaller customers. The result was faster, seamless support across platforms, improved technician productivity through simultaneous multi-machine control, and higher customer trust and satisfaction—helping Resilient Business Systems scale and add customers during the pandemic thanks to N-able’s solution.

Resilient Business Systems

Andrew Read

Owner, Managing Director