Case Study: Southridge Technology cuts onsite visits by 40% and saves 8-10 hours/week with N-able N-sight

Reaping the Rewards of a Long-term Relationship

Southridge Technology, a 23-year-old MSP that serves dental, medical, insurance and finance clients, faced rising security and support challenges — notably unmanaged antivirus renewals and frequent truck rolls for remote fixes. About 15 years ago they turned to N-able (originally HoundDog) and adopted the N-able N-sight platform to gain remote access, managed antivirus, and centralized management across roughly 3,600 endpoints for 200 customers.

N-able’s N-sight gave Southridge remote remediation, automated patching, integrated backup and unified reporting, enabling faster response and verifiable security posture. The result: onsite visits dropped ~40% (truck rolls cut from ~80–90% of issues to ~50%), automated patching saves about 8–10 hours/week, backup integration saves ~1 hour/day, and N-able’s reporting supports an estimated “99%” accuracy in protection — outcomes that supported Southridge Technology’s growth and operational efficiency.

Southridge Technology

Jonathan Gibney

CEO