Case Study: Pelycon Technologies achieves instant remote support and increased productivity with N-able Take Control

Pelycon Technologies - Customer Case Study

Pelycon Technologies, an MSP founded in 2016 that supports SMBs across industries like healthcare and legal, needed a way to connect technicians directly to end users without relying on phones or email. After implementing N-able N-central for monitoring, Pelycon adopted N-able Take Control (formerly MSP Anywhere) to provide instant, click-to-connect remote support and enable secure work-from-home access.

N-able delivered Take Control and Take Control Plus, which let Pelycon queue and accept remote sessions, control multiple machines, and support non‑managed clients without installing additional back-end tools. The result was faster, often on-the-spot resolution, fewer onsite visits, discreet support for healthcare scenarios, and improved client satisfaction and brand recognition. N-able’s solution also helped Pelycon maintain productivity during the pandemic by enabling remote desktop access via supplemental licenses, increasing trust and driving new business opportunities.

Pelycon Technologies

Michael Lynn

Network Engineer, Partner