Case Study: OryxAlign achieves automated, secure password management and reduced support tickets with N-able Passportal

OryxAlign - Customer Case Study

OryxAlign, a fast-growing UK managed service provider with an 80-person team serving major brands, faced a rising volume of password-related service tickets as it scaled. To streamline secure credential and privileged-information management, OryxAlign extended its existing N-able N-central deployment by adopting N-able Passportal, seeking automation, stronger access controls, and better client-facing security tools.

N-able implemented Passportal (including the Passportal Blink mobile self-serve) to deliver encrypted, multitenant password management, automated password changes, MFA, granular access and compliance reporting. The result for OryxAlign was measurable time savings and a reduced number of password-related support tickets, faster technician workflows, stronger auditability for customers, and a new security service to sell to clients—demonstrating clear operational and compliance benefits from N-able’s solution.

OryxAlign

Carl Henriksen

Chief Executive Officer and Founder