Case Study: Fortress Security Risk Management achieves 20% fewer tickets and 99% patch success with N‑able N-central

Fortress SRM Ensures Risks are Mitigated Using the N-central Platform

Fortress Security Risk Management, a co‑managed security provider for SMBs, needed to centralize IT functions and mitigate risk for customers that often have minimal internal IT staff. To address fragmented visibility, repetitive work, and patching complexity, Fortress deployed N-able’s N-central remote monitoring and management platform to consolidate monitoring, remote access, automation, and patching.

Leveraging N-able N-central’s single‑pane dashboard, automation/scripts, Take Control remote access and patch management, Fortress cut ticket volume by about 20% (from roughly 8,500 tickets per month) and achieved a 99% patch success rate, speeding remediation and improving SLAs. N-able’s platform also supplies data for Fortress’s PowerBI dashboards and frees SOC analysts to focus on higher‑priority investigations, delivering measurable operational and security gains.

Fortress Security Risk Management

Jess Walpole

Chief Technology Officer