Case Study: ComTec Solutions achieves proactive, automated infrastructure management with N‑able N‑central

ComTec Solutions Empowers Customers Using N-central to Manage Their Infrastructures

ComTec Solutions, a 25+-year IT provider that moved into managed services a decade after founding, faced a turning point when a major customer experienced a unexpected server failure and demanded proactive oversight. To shift from break‑fix to proactive management, ComTec selected N-able’s N-central remote monitoring and management (RMM) platform to gain visibility, automation, and centralized monitoring across customer environments.

Using N-able N-central, ComTec implemented a fully operational RMM solution in six months that automates hundreds of repetitive tasks, enables 24/7 monitoring, and frees customers’ IT teams to focus on revenue‑generating work. The deployment supports over 100 customers and 5,000 endpoints with a 20‑person IT staff (two full‑time N-central technicians) and clears an average of 3,750 tickets per month via N-central—demonstrating measurable reductions in alert-driven incidents and improved operational efficiency.

ComTec Solutions

Rob Moyer

President