Case Study: Compass Technology Managers achieves 1400% growth and proactive remote support with N-able N-sight

Compass Technology Managers Gets More Proactive with N-able N-sight

Compass Technology Managers, an IT services firm in Freeport, Maine, faced clunky, reactive break/fix tools that forced frequent onsite visits and limited growth. Seeking a cost-effective remote management and helpdesk solution, they selected N-able’s N-sight (originally HoundDog) to enable proactive monitoring and faster remote support.

N-able implemented N-sight along with MSP Manager and other N-able tools to provide remote access, alerting, and streamlined ticketing; this reduced travel, sped time-to-resolution, and simplified onboarding. Over 18 years with N-able, Compass Technology Managers grew ~1400%, now supports 75 core customers and 1,600 endpoints with five technicians, handles roughly 500 tickets per month, and onboards new customers in 2–3 days.

Compass Technology Managers

Doug Skolnekovich

President