Case Study: AttentiveIT achieves near-instant issue resolution with N-able NetPath

AttentiveIT - Customer Case Study

AttentiveIT, a two-person managed services provider serving organizations in the San Fernando Valley, needed an RMM solution that was quick to deploy and let a small team support a large user base. They selected N-able and its RMM platform—including the NetPath feature—because it was simple to set up (“one click and it works”) and could grow with added services like PSA, patching, and web monitoring.

Using N-able’s NetPath through N-able RMM, AttentiveIT gained end-to-end network visibility, automated diagnostics, and historical graphs that let them proactively spot and explain issues. The measurable impact was dramatic: typical issue resolution time fell from about 30 minutes to seconds, improving response, customer communication, and the firm’s ability to support many workstations with a very small team.

AttentiveIT

James Paventi

IT Director