Case Study: Scenthound achieves rapid growth as the first membership-driven pet care franchise with MyTime

How MyTime Enabled Scenthound to Create the First Membership-Driven Pet Care Franchise

Scenthound, the first membership-driven dog grooming franchise in the U.S., needed a technology partner to support rapid expansion (35 new locations in a year and a target of 250 locations in three years) and a pet-focused membership model. Their existing point solutions and legacy POS couldn’t handle pet-specific pricing/durations, memberships at the pet (not owner) level, franchise-level controls, or required integrations, so Scenthound selected MyTime’s all‑in‑one franchise platform to meet those needs.

MyTime implemented a configurable franchise solution—centralized service/product/price management, pet-level memberships, appointment scheduling and POS, inventory, growth marketing, reporting dashboards, mobile apps for on‑site grooming, and custom features like “travel tickets.” MyTime’s platform replaced multiple tools, shortened ramp-up and training time, enabled real-time reporting and a global client database, and supported Scenthound’s aggressive growth plans (promoting over 300% growth and targeting ~250 locations), delivering measurable cost savings and faster franchise rollouts.

Scenthound

Mike Schoen

Chief Operating Officer