Case Study: State of North Dakota cuts support calls with Mythics' Oracle Guided Learning

State of North Dakota cuts support calls overnight with Mythics

The State of North Dakota faced a challenge in its complex government environment: a high volume of inbound support calls and downstream data errors caused by users incorrectly completing tasks in enterprise systems. They also sought to modernize their aging training materials. To address this, they worked with vendor Mythics Inc. and implemented the Oracle Guided Learning solution.

Mythics Inc. provided licensing, implementation services with a starter kit of pre-built content, and custom guide development tailored to the state's workflows. The solution delivered an immediate return on investment, eliminating support calls for specific data problems overnight. User adoption grew rapidly and satisfaction was high. As a result of this successful project, the State of North Dakota was recognized as a Feature Innovator by Oracle.

State of North Dakota