Case Study: Kaiser Permanente scales PeopleSoft training with Oracle Guided Learning and Mythics

Kaiser Permanente delivers 349 in-app guides across 14 modules with Mythics

Kaiser Permanente, the nation's largest integrated healthcare system, faced a significant challenge in training its 250,000 users on its PeopleSoft platform. With thousands of support tickets filed annually and traditional training materials that were slow to update, they needed a sustainable training solution. They partnered with Mythics Inc. to implement Oracle Guided Learning.

Working with Mythics Inc., Kaiser Permanente implemented Oracle Guided Learning, creating 349 in-application guides across 14 modules. This solution provided step-by-step guidance within the live system, leading to a measurable decrease in support calls and a sharp reduction in the maintenance overhead of traditional job aids. The implementation provided strong user engagement and integrated guide maintenance into the platform's regular update cycle.

Kaiser Permanente