Case Study: North-West Support Services Inc improves real-time roster management and reporting with MySQL HeatWave

North-West Support Services Inc eliminates manual roster spreadsheets and cuts downtime to 0 with MySQL HeatWave

North-West Support Services Inc., a not-for-profit disability support provider, faced significant challenges managing staff rostering and billing through outdated Excel spreadsheets. This manual system prevented real-time updates and created inaccuracies, leaving gaps in critical client care. To modernize its operations, the organization turned to vendor MySQL and implemented MySQL HeatWave on Oracle Cloud Infrastructure to build a new cloud-based solution.

By implementing MySQL HeatWave, the vendor provided a robust cloud database that enabled real-time roster management and mobile access for all staff. The solution eliminated manual processes and paperwork, resulting in accurate billing, seamless payroll correlation, and a major boost in operational visibility and staff productivity. Importantly, the system ensured maximum availability with no downtime for their critical healthcare service.

North-West Support Services Inc