Case Study: MCM Telecom boosts customer satisfaction with MySQL HeatWave from MySQL

MCM Telecom boosts customer satisfaction to 95% with MySQL HeatWave

MCM Telecom, a provider of connectivity solutions for corporate call centers, faced challenges with its MySQL database. The company struggled to provide timely access to billions of call records for its customers, resulting in slow query times and a high volume of support tickets. This performance issue hindered customer satisfaction and operational efficiency.

By migrating to MySQL HeatWave on Oracle Cloud Infrastructure, MCM Telecom resolved these performance bottlenecks. The solution from MySQL drastically improved data availability and query speeds, reducing service tickets by 90% and boosting customer satisfaction to 95%. The migration also cut data loading times from hours to minutes and enabled new self-service capabilities for their clients.

MCM Telecom