Case Study: Hometech Window Corporation achieves 2-hour-per-route time savings and increased service capacity with MyRouteOnline

Window Manufacturer Improves Service Call Efficiency

Hometech Window Corporation is a Canadian manufacturer of high-quality vinyl windows founded in 2001 that serves customers across Ontario and neighboring provinces. As the company grew, scheduling and routing service appointments—ranging from 1 to 20 stops and handled by three technicians—became time-consuming and inefficient, prompting a search for a better route-planning solution.

Hometech implemented MyRouteOnline (starting with Pay-As-You-Go and later a monthly plan) to create multi-route plans, import/export routes via Excel, and set service times and breaks. The change cut roughly two hours per route, reduced technicians’ field time from about 9–10 hours to 7–8 hours, enabled more daily service calls, improved route accuracy, and boosted customer service and operational efficiency.

Hometech Window Corporation

Krista Bruhm

Hometech Window Corporation