Case Study: The Center for Hospice & Palliative Care achieves 600 deliveries in 12 hours with MyRouteOnline

Making 600 Deliveries in 12 Hours Thanks to Online Route Planning

The Center for Hospice & Palliative Care in Cheektowaga, NY, led by volunteer coordinator Lisa Nestico, runs intense seasonal programs: holiday food-and-gift deliveries to 100+ families and a major fundraiser that sells 3,000 bouquets through 600 local businesses and schools. Lisa faced a complex logistics challenge—she had just 3–4 days to plan thousands of stops and was previously stuck using a manual mapping process that required four people to produce manifests and routes.

By switching to MyRouteOnline, Lisa now imports addresses, plans routes by vehicle capacity, and prints driver manifests and maps, automating the entire workflow. The change enabled volunteers to complete roughly 600 stops over two days (about six hours per day), deliver 3,000 bouquets on schedule, save significant staff time, reduce manual errors, and support raising more than $400,000—making MyRouteOnline her go-to mapping tool.

The Center for Hospice & Palliative Care

Lisa Nestico

Volunteer Coordinator