Case Study: V-Trans boosts customer call management with MyOperator

V-Trans - Customer Case Study

V-Trans, a leading cargo management and logistics company with 600+ branches across India, was struggling with a traditional EPABX-based toll-free setup. The system allowed only one call at a time, forced customers to wait in queues, and lacked call recording, auditing, and verification capabilities, making it difficult to capture important customer data.

MyOperator implemented a call management solution for V-Trans, including a virtual phone number, IVR, automatic call recording, and real-time follow-up reminders for missed calls. With MyOperator, V-Trans improved customer communication, tracked call volume more effectively, achieved 65% higher retention of missed customer calls, reduced churn, and increased on-call deal closures.

V-Trans