Case Study: Trustline achieves better customer calling efficiency with MyOperator

Trustline - Customer Case Study

Trustline, a leading financial services and investment solutions provider with over 400 offices across India, struggled to manage customer communication using a traditional landline system. They could only answer one call at a time, couldn’t track missed calls effectively, and often failed to follow up in time, causing them to lose a significant volume of potential business. MyOperator helped address these call management challenges.

MyOperator implemented a virtual number with IVR and analyzed call reports to improve follow-ups and streamline inbound calling. As a result, Trustline achieved 60% higher retention from missed-call recovery, 51% lower churn through better customer communication, and 41% more deal closures over calls.

Trustline