Case Study: TravelTriangle boosts incoming calls and deal closures with MyOperator

TravelTriangle - Customer Case Study

TravelTriangle, a Gurugram-based holiday planning startup serving 65+ destinations through a network of 650+ travel agents, needed a better way to manage customer calls. With only a fixed landline system, the company struggled with unpredictable call volumes, missed calls, and unattended leads outside office hours and on non-working days. MyOperator provided the call management solution used to address these communication gaps.

MyOperator implemented a toll-free number, IVR, call routing, and real-time caller database access for TravelTriangle, helping the team stay available 365x24x7 and direct calls to the right agents. As a result, TravelTriangle reported a 62% increase in incoming calls and a 59% increase in deal closures, while also gaining an extra IVR support section during the Bali volcano crisis to assist stranded customers.

TravelTriangle