Case Study: Sodexo achieves 3X faster HR responses with MyOperator

Sodexo - Customer Case Study

Sodexo, the global leader in services that improve quality of life, needed a better way to handle the high volume of HR-related employee calls across its large workforce. Before MyOperator, even with a tollfree number in place, the HR team was overwhelmed by repeat queries and spent significant time answering the same questions every day.

MyOperator implemented a cloud telephony solution with multi-level IVR, a virtual number, call monitoring panel, and API integration with Sodexo’s HR software. Employees could use the IVR to check leave balance, apply for leave, resolve salary issues, and update information, resulting in 3X faster response times and an 80% reduction in manual HR call handling.

Sodexo