Case Study: Ricoh improves customer call management with MyOperator

Ricoh - Customer Case Study

Ricoh, an IT sector organization focused on customer support, needed a virtual number and call management system to track customer calls, maintain a complete caller database, and improve service quality. They also wanted access to past call data to help train future employees. MyOperator was the vendor providing the solution.

MyOperator implemented a virtual number and call management setup for Ricoh, mapping agents to different departments and routing calls to the right person. This helped Ricoh resolve queries more efficiently, analyze agent performance through call recording, follow up on missed support calls, and handle high call volumes with IVR, leading to easier inbound call management and better customer retention.

Ricoh