Case Study: Magicpin boosts vendor support efficiency with MyOperator

Magicpin - Customer Case Study

Magicpin, the online marketplace platform connecting millions of users with local retailers, needed a better way to manage a high volume of vendor support calls. Before working with MyOperator’s cloud telephony solution, calls landed on a PRI number and had to be manually transferred between agents, creating long hold times and inefficient customer service.

MyOperator implemented a full cloud telephony setup with IVR and API integrations to automate common vendor queries and route callers more effectively. Vendors could hear automated responses for standard requests and press extension 7 to reach their account manager directly, while Magicpin gained call tracking, reporting, and recordings on a panel. The result was 2X employee productivity and efficiency, plus a 70% reduction in calls handled manually by agents.

Magicpin