Case Study: Lotus Herbals boosts customer calls with MyOperator

Lotus Herbals - Customer Case Study

Lotus Herbals, a widely known international cosmetics brand with 400+ products and a presence in 16+ countries, faced a high volume of customer calls across online and offline channels. Using a traditional calling system, the company was missing many calls, had no data on missed calls for follow-up, and relied on manual call transfers that hurt both productivity and customer experience. MyOperator stepped in to help streamline their customer call handling.

MyOperator implemented a full-fledged call management system for Lotus Herbals, including virtual phone numbers for departments and agents, IVR for faster resolution, and real-time call reports with call recording and tracking. The result was a 54% increase in customer calls and a 58% increase in on-call deals/closures, while missed calls and customer complaints were reduced significantly.

Lotus Herbals