Case Study: Kebab Xpress achieves higher order retention with MyOperator

Kebab Xpress - Customer Case Study

Kebab Xpress, a growing North-Indian food chain with 13 outlets across New Delhi and NCR, was struggling to keep up with rising customer demand. They were losing incoming calls, facing confusion over order ownership, and lacking a reliable way to track or return customer calls. MyOperator helped them address these challenges with a call management setup for the food and hospitality sector, including a virtual number and IVR.

With MyOperator’s call automation and outlet-wise call forwarding, Kebab Xpress was able to streamline call handling across all locations and build an automated caller database. The impact was significant: churn dropped by 90%, on-call order retention increased by 50%, and missed calls could be returned within 2–3 minutes.

Kebab Xpress